Shipping policy

Shipping Policy

Last updated: 8 October 2026

DELIVERY AREA

Atelier LUMINA delivers to addresses in England, Scotland, Wales and Northern Ireland.
We do not currently deliver to the Channel Islands or the Isle of Man.

DELIVERY TIMES

Orders are generally processed and dispatched within 1 to 2 business days, excluding weekends and public holidays.

Estimated delivery time after dispatch: 6 to 8 business days.
Estimated total delivery time: 7 to 10 business days.

Order cut-off time: Monday to Friday at 3:00 pm (Paris time).

When you place an order, you will receive an order confirmation email. When your order is dispatched, you will receive a shipping confirmation email with tracking information where available.

The carrier may vary depending on the size and weight of the order, product availability, order value and delivery destination.

Delivery times are estimates. If your order has not arrived within the estimated time, please see "Lost or delayed parcels" below. If no delivery date has been agreed, we will deliver within 30 days of the contract being made, as required by UK consumer law.

FREE SHIPPING

Standard delivery to the United Kingdom is free of charge, whatever the value of your order.

TRACKING

Once your order has been dispatched, you will receive a tracking number so that you can follow your parcel. If you have not received your dispatch email within 5 business days of ordering, please check your spam folder and then contact us at contact@atelierlumina.com.

DELIVERY ADDRESS

Please check that your delivery address is complete and correct before you pay. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-delivery, at your cost, or refund the price of the goods (excluding shipping costs).

FAILED DELIVERY

If a delivery attempt is unsuccessful, the carrier will normally notify you by email, SMS or a card left at your address. You will have a limited time to collect the parcel or arrange re-delivery before it is returned to us. If this happens, please contact us at contact@atelierlumina.com.

LOST OR DELAYED PARCELS

If your parcel has not arrived within the estimated delivery time:

1. Check your tracking information.
2. Check with neighbours or at a local collection point.
3. Contact us at contact@atelierlumina.com with your order number.

We will investigate with the carrier on your behalf. If a parcel is confirmed lost, we will offer a replacement (subject to availability) or a full refund.

DAMAGED IN TRANSIT

If your product arrives damaged, please photograph the product and the outer packaging before you dispose of anything, and contact us at contact@atelierlumina.com with your order number and photographs as soon as possible. Please keep the damaged product and packaging until your claim is resolved. This helps us deal with the carrier, but it does not limit your legal rights.

We will offer a replacement, repair or refund in line with the Consumer Rights Act 2015.

LIGHTING PRODUCTS – DELIVERY NOTES

Lighting products can be fragile. We recommend that you:

- check the outer packaging for visible damage before signing for delivery;
- note any damage on the delivery receipt;
- unpack and inspect the product before installation;
- keep the original packaging until you are satisfied with the product.

CUSTOMS DUTIES AND IMPORT TAXES

Goods are dispatched from France to the United Kingdom.

UK import VAT, customs duties and carrier handling or clearance fees may apply to your order. These charges are not included in the price shown at checkout. They are set by UK customs and the carrier, are payable by the recipient on or before delivery, and depend on the value, nature and origin of the goods. We cannot calculate them in advance.

These charges are imposed by UK customs and the carrier and are outside our control.

We declare every parcel with an accurate description and value, and we never mark parcels as gifts or declare a lower value.

Customs clearance may occasionally delay delivery. This does not affect your statutory rights, including your right to a refund if we fail to deliver within the legal time limit.

Atelier LUMINA does not collect or keep any of these charges. If you refuse to pay them and the parcel is returned to us, we will refund the price of the goods, less the cost of the return shipping and any charges we incur.

Please check the applicable charges with HM Revenue & Customs or your carrier before ordering if you have any doubt.

CHANGES TO YOUR ORDER

To change your delivery address or cancel your order, please contact us as soon as possible at contact@atelierlumina.com. We cannot guarantee changes once an order has been dispatched. After dispatch, your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 applies. See our Returns & Refund Policy.

CONTACT

Atelier LUMINA – LGM Concept
47 Rue Vivienne, 75002 Paris, France
Email: contact@atelierlumina.com
Telephone: +33 7 81 73 09 62
Monday to Friday, 9:00 am to 6:00 pm Paris time (8:00 am to 5:00 pm UK time)