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Size, installation, delivery, payment: find the answers to your questions here. Still have one? Write to us.
How do I choose the right size for my light fitting?
Above a table, aim for about a third of its width. For a room, add the length and width in metres: the result provides a recommended diameter in centimetres. The dimensions of each model are indicated on its page.
At what height should I install my light fitting?
For a pendant light, allow 75 to 85 cm between the tabletop and the bottom of the fitting. For a wall light, allow about 1.60 m from the floor. In an entryway or living room, keep at least 2.10 m of clearance.
Can I install it myself?
If your ceiling or wall already has a light fitting, installation remains simple. Always turn off the power at the circuit breaker before working, and call an electrician if in doubt.
Are the light bulbs included?
Information about the bulbs (base, wattage, integrated LED or not) is indicated on each product page. For warm lighting, choose a warm white around 2,700 K.
How do I maintain my light fitting?
Switch off the power and let the bulb cool down, then wipe with a soft, dry cloth. For travertine, marble, and stone, avoid water and acidic products. Rattan should be dusted with a soft brush, without water.
Can I use it outdoors?
Our light fittings are designed for indoor use. The rare models that can be used on a covered terrace specify this on their page.
What are the delivery times?
Orders placed before 3 p.m., Monday to Friday (Paris time), are processed within 24 to 48 business hours. Delivery in France then takes 6 to 8 business days, for a total of 7 to 10 days. It is free on all orders.
Do you deliver outside France?
For the moment, we only deliver within France.
How can I track my order?
You will receive a confirmation email when you place your order, followed by a second email with your tracking number once it has shipped.
Can I return a product?
Yes. You have 14 days after receipt to exercise your right of withdrawal, without having to justify your decision. The item must be returned new, in its original condition and complete (packaging, accessories, manual), with the invoice. Return shipping costs are at your expense. Write to us at contact@atelierlumina.com before shipping.
My package is damaged or the product is defective: what should I do?
Email us at contact@atelierlumina.com and attach photos of the issue. You may request an exchange or a refund, and return shipping costs for a defective item are covered by us.
How long will it take to receive my refund?
Once the item has been received and inspected, the refund will be processed to your original payment method. The timeframe varies from 7 to 14 days depending on your bank.
Which payment methods do you accept?
Visa and Mastercard cards, Apple Pay, Google Pay, PayPal and Shop Pay. Payment is secured by SSL encryption.
How can I contact you?
By email at contact@atelierlumina.com or by phone at +33 7 81 73 09 62, Monday to Friday from 9 am to 6 pm. We can advise you on size, mounting height, or installation before you place your order.
Any other questions? Write to us, we will be happy to answer you.
WHY TRUST US
On all orders in France, shipped within 24 to 48 business hours.
SSL encryption and recognised payment methods for secure checkout.
Size, height, light bulb: write to us, we respond from Monday to Friday.