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Returns & Refund Policy
Last updated: 8 October 2026
Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
RIGHT TO CANCEL
If you are a consumer buying online, you have the right to cancel your order within 14 days, without giving any reason.
The 14-day period starts on the day after you (or a person you name, other than the carrier) receive the goods. If your order is delivered in several parcels, the period starts on the day after you receive the last parcel.
To cancel, tell us clearly of your decision before the 14-day period ends. You can:
- email us at contact@atelierlumina.com;
- write to us at Atelier LUMINA – LGM Concept, 47 Rue Vivienne, 75002 Paris, France;
- or use the Model Cancellation Form at the end of this policy. You do not have to use it.
It is enough to send your notice before the 14 days have ended.
After telling us that you wish to cancel, you must send the goods back to us without undue delay, and no later than 14 days after the day you told us.
RETURN COSTS
If you cancel because you have changed your mind, you pay the direct cost of returning the goods.
Returns are sent to our address in France. Because the parcel leaves the United Kingdom, a customs declaration may be needed. Please contact us before you send anything and we will give you instructions.
If the goods are faulty, damaged, incorrect or otherwise not as described, we cover the reasonable cost of returning them.
RETURN CONDITIONS
Please return the product complete and, where possible, in its original packaging, with all accessories and instructions.
You may inspect the product as you would in a shop. If it has been handled more than necessary to establish its nature, characteristics and functioning, we may make a deduction from your refund to reflect any loss in value, where the law allows.
Lighting products: please do not install, hard-wire or modify a product if you intend to cancel.
We may ask for proof of purchase so that we can identify your order.
HOW TO MAKE A RETURN
Before returning a product, please email contact@atelierlumina.com. We will give you the return instructions.
Unless we give you a different address, returns should be sent to:
Matthieu Le Gale – LGM Concept / Atelier LUMINA
47 Rue Vivienne
75002 Paris
France
Please use a tracked service and keep your proof of postage until your refund has been issued. The goods remain your responsibility until they reach us.
REFUNDS
If you validly cancel, we will refund all payments we have received from you, including the cost of our least expensive standard delivery option.
If you chose a more expensive delivery option, we do not have to refund the extra cost.
We will make the refund without undue delay and no later than 14 days after we receive the goods back, or after you provide proof that you have sent them back, whichever is earlier. We may withhold the refund until we have received the goods or you have provided that proof.
We refund in pounds sterling (GBP) using the same payment method you used for the order, unless you agree otherwise. We do not charge a fee for refunds. Your bank or card issuer may take a few days to show the refund in your account.
EXCEPTIONS
The right to cancel does not apply to goods made to your specifications or clearly personalised. If an exception applies to a product, it will be stated on the product page before you order.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your product arrives damaged, is faulty, is not as described or is the wrong item, please contact us as soon as possible at contact@atelierlumina.com. Please give your order number and, where possible, photographs showing the problem.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. You have:
- the right to reject faulty goods within 30 days of receiving them and obtain a full refund;
- after 30 days, the right to a repair or replacement;
- if the repair or replacement does not solve the problem, the right to a price reduction or to reject the goods and receive a refund.
A fault that appears within 6 months of delivery is presumed to have been there at delivery, unless we can prove otherwise.
Lamps (bulbs) are consumable items. They are covered by your statutory rights, but we will not repair or replace them free of charge once they have reached the end of their normal life.
CANCELLING BEFORE DISPATCH
To change or cancel an order before it is dispatched, email us as soon as possible. We will do our best to help, but we cannot guarantee a change or cancellation once processing or dispatch has begun. If your order has already been dispatched, the right to cancel above applies.
CONTACT
Atelier LUMINA – LGM Concept
47 Rue Vivienne, 75002 Paris, France
Email: contact@atelierlumina.com
Telephone: +33 7 81 73 09 62
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MODEL CANCELLATION FORM
(Complete and return this form only if you wish to cancel the contract.)
To: LGM Concept – Atelier LUMINA, 47 Rue Vivienne, 75002 Paris, France
Email: contact@atelierlumina.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
Ordered on [*] / received on [*]:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate.