Privacy policy

Last updated: 8 October 2026

Atelier LUMINA is operated by LGM Concept, 47 Rue Vivienne, 75002 Paris, France ("Atelier LUMINA", "we", "us" or "our").

This Privacy Policy explains how we collect, use, share and protect your personal data when you visit or use our website, make a purchase or contact us. Our store is powered by Shopify.

For individuals in the United Kingdom, we process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

1. WHO IS RESPONSIBLE FOR YOUR DATA

LGM Concept is the data controller of the personal data described in this policy, except where another organisation acts as an independent controller for its own processing.

LGM Concept – Atelier LUMINA
47 Rue Vivienne, 75002 Paris, France
Email: contact@atelierlumina.com
Telephone: +33 7 81 73 09 62

2. PERSONAL DATA WE COLLECT

"Personal data" means information relating to an identified or identifiable individual.

Depending on how you use our website, we may collect:

- Contact information: name, billing and delivery address, telephone number and email address.
- Payment and transaction information: payment confirmation and order details. Card details are processed by Shopify and the payment provider. We do not store full card numbers.
- Account information: username, password and preferences, if you create an account.
- Order and shopping information: products you view, add to your basket, buy, return or cancel.
- Communications: messages you send to our customer service.
- Device and technical information: IP address, browser, device and network information.
- Usage information: how and when you use the website.

3. WHERE WE GET YOUR DATA

We collect personal data:

- directly from you, when you order, create an account or contact us;
- automatically, through cookies and similar technologies where permitted;
- from Shopify and our service providers;
- from payment, delivery, analytics, advertising and other partners, where applicable.

4. HOW AND WHY WE USE YOUR DATA

We process personal data only where we have a lawful basis.

- Providing our services and fulfilling orders (payments, delivery, accounts, returns, support). Lawful basis: performance of a contract, or steps taken at your request before entering into one.
- Customer service and communications. Lawful basis: performance of a contract and our legitimate interests in providing good customer service.
- Security and fraud prevention. Lawful basis: our legitimate interests in protecting our customers and business, and legal obligations.
- Legal, tax and accounting obligations. Lawful basis: compliance with a legal obligation.
- Marketing and advertising. We send marketing emails and use personalised advertising only where you have consented, or where the law allows us to rely on legitimate interests (for example, marketing similar products to existing customers, with the right to opt out at any time). Lawful basis: consent or legitimate interests, depending on the activity.

You can unsubscribe from marketing emails at any time using the link in each email.

5. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers use cookies and similar technologies to run the website, remember your preferences, understand how the website is used and, where permitted, provide analytics and advertising.

Under the UK Privacy and Electronic Communications Regulations (PECR), we ask for your consent before using non-essential cookies. Strictly necessary cookies do not need consent.

You can accept, refuse or change your choices at any time through the cookie banner or settings on our website. You can also control cookies in your browser settings.

6. WHO WE SHARE YOUR DATA WITH

We may share personal data with:

- Shopify, which provides the e-commerce platform;
- payment processors and payment service providers;
- delivery and logistics providers;
- IT, hosting, cloud and technical service providers;
- customer service providers;
- analytics, advertising and marketing providers, where you have consented if required;
- professional advisers, where necessary;
- courts, regulators and public authorities, where the law requires;
- a buyer or successor in a merger, sale or restructuring of the business.

We do not sell your personal data.

7. SHOPIFY

Our store is powered by Shopify. Shopify processes certain personal data when you use our store. In some cases, Shopify acts as an independent controller for its own purposes. You can find more information in Shopify's Consumer Privacy Policy.

8. THIRD-PARTY WEBSITES

Our website may contain links to websites run by others. We do not control them and their privacy practices may differ from ours. Please read their privacy policies.

9. CHILDREN

Our website is intended for adults buying household lighting. It is not directed at children. If you believe a child has given us personal data, please contact us and we will review it and delete it where appropriate.

10. DATA SECURITY

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system is completely secure.

11. HOW LONG WE KEEP YOUR DATA

We keep personal data only for as long as necessary for the purposes described in this policy. Our standard retention periods are:

- Order and transaction records: up to 10 years from the end of the financial year, to meet accounting and tax obligations.
- Customer account data: while your account is open, then up to 3 years after your last activity or purchase.
- Marketing data (email subscribers): until you unsubscribe or withdraw consent, and no longer than 3 years after your last interaction with us.
- Customer service correspondence: up to 3 years from the last contact.
- Cookies and similar technologies: no longer than the periods set out in our cookie information, and no more than 13 months.
- Fraud-prevention records: as long as needed to establish, exercise or defend legal claims.

When we no longer need personal data, we delete it or anonymise it so that it can no longer identify you.

12. YOUR RIGHTS

Depending on the circumstances, you may have the right to:

- access your personal data;
- have inaccurate or incomplete data corrected;
- have your data deleted in certain cases;
- restrict our processing in certain cases;
- object to certain processing, including direct marketing at any time;
- receive your data in a portable format, where applicable;
- withdraw your consent at any time, where we rely on consent (this does not affect processing carried out before you withdrew it);
- not be subject to decisions based solely on automated processing that significantly affect you. We do not make such decisions.

To use your rights, contact us using the details in section 17. We may need to verify your identity. We will normally reply within one month, and we do not normally charge a fee.

13. MARKETING PREFERENCES

You can unsubscribe from promotional emails at any time using the link in each email. Even if you unsubscribe, we may still send you non-promotional messages that are necessary for your orders, your account or our contract with you.

14. INTERNATIONAL TRANSFERS

We use service providers that operate internationally, including Shopify, so your data may be processed in countries other than the one where you live, including outside the United Kingdom.

Where personal data protected by UK data protection law is transferred outside the United Kingdom, we use a lawful transfer mechanism where required, such as UK adequacy regulations, or the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

Where personal data protected by the EU GDPR is transferred outside the European Economic Area, we use an adequacy decision or appropriate safeguards such as the European Commission's Standard Contractual Clauses.

You can contact us for more information about these safeguards.

15. COMPLAINTS

If you have a concern about how we use your data, please contact us first so that we can investigate.

You also have the right to complain to the UK Information Commissioner's Office (ICO): https://ico.org.uk, telephone 0303 123 1113.

As LGM Concept is established in France, you may also complain to the Commission Nationale de l'Informatique et des Libertés (CNIL). Making a complaint does not affect your other legal rights.

16. CHANGES TO THIS POLICY

We may update this policy from time to time. We will publish the new version on our website and change the "Last updated" date. If a change is significant, we will tell you by email or by a clear notice on the website.

17. CONTACT US

LGM Concept – Atelier LUMINA
47 Rue Vivienne, 75002 Paris, France
Email: contact@atelierlumina.com
Telephone: +33 7 81 73 09 62